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FAQ

Category Questions / Answer
Common
What is Bithumb Cash?
Common
Can I transfer with Bithumb Cash?
Common
Do I need to recharge Bithumb Cash separately?
Common
Do I need to recharge Bithumb Cash separately?
Common
I would like to check my transfer history.
Common
Is installment plan available?
QR Transfer
How can I transfer using the QR Code?
Order & Refund & Cancellation
I would like to cancel my order.
Online trading
What is on-line trading?
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Register a security password to prevent hacking incidents and enhance
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Change security password
Change your security password regularly to prevent hacking incidents.
  • Easily predictable patterns, such as a combination of four consecutive or repeating numbers, the numbers included in your password and your email address and the last four digits of your mobile number are not allowed.
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Change
Reset security password
Temporary security password will be sent to your registered e-mail address.
Mobile phone verification Request
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